```json
{
  "score": {
    "overall": 72,
    "dimensions": [
      { "key": "goalAchievementRobustness", "label": "目标达成稳定性", "score": 60 },
      { "key": "outputQualityCeiling", "label": "输出质量上限", "score": 85 },
      { "key": "promptPatternQuality", "label": "提示词模式质量", "score": 75 },
      { "key": "crossSnapshotRobustness", "label": "跨快照鲁棒性", "score": 55 },
      { "key": "workspaceTransferability", "label": "对工作区的可迁移性", "score": 80 }
    ]
  },
  "improvements": [
    "明确角色（如客服助手）并加入任务步骤（如判断问题类型、评估风险等级），能显著提升情绪安抚效果与结构化输出质量。",
    "增加语气要求（如安抚性语气）和输出格式约束，有助于提高回复的一致性和专业性。",
    "补充禁止项或示例以避免模糊回应（如'请耐心等待'），从而提升用户感知体验。"
  ],
  "summary": "快照 B 的系统提示词因包含明确角色、任务步骤及语气要求而更稳定地实现情绪安抚与风险分级输出。"
}
```
